‘Customers will see big changes as soon as they walk through post office door’
Published on: 05 Nov 2015
MP Jack Lopresti was on hand to cut the ribbon to mark the opening of the revamped Staple Hill Post Office.
The Post Office and store, at 119 High Street, have been extensively refurbished as part of a nationwide modernisation programme.
Mr Lopresti, MP for Filton and Bradley Stoke, welcomed Ravi and Raj Kenth who will be running the operation.
Service is now provided from three modern counters – one open-plan counter, one screened and a Post Office service point beside the retail till, offering selected services. There are two main counters which are open Monday to Saturday from 9am - 5.30pm. The Post Office service point is open longer hours, Monday to Saturday from 8.30am - 8pm and Sundays from 9am - 4pm.
The new hours equate to an extra 30 hours a week, including all-day Sunday and Saturday afternoon, and are aimed at making it more convenient for customers to visit.
Mr Lopresti said: “I am delighted to open the modernised new-look Post Office and store, which is a huge improvement. I also wanted to congratulate Mr and Mrs Kenth on the changes made. The branch now looks light, bright and modern. The extended opening hours will also be huge advantage to the local community as it is more convenient to visit.”
Mr and Mrs Kenth have completely changed the retail offering. Previously the store sold cards and stationery, whereas now it sells groceries, household goods and alcohol and locally produced bread, pastries, cakes, sandwiches, meats and eggs.
The couple are already well known in the area as they run Premier convenience stores in Soundwell Road and Hillside, St George.
Mr and Mrs Kenth, who have nine-month-old twins Aaron and Ariya, will run Staple Hill Post Office and store whilst staff run the other stores.
Staff working for the previous postmaster will stay on and a further four staff have been employed to cope with the expanded retail side of the business.
Mrs Kenth, said: “We are very excited to have taken on a Post Office and store. We are looking forward to the new challenge of running a Post Office. The branch was very old fashioned, now we have changed everything.
“The layout is much better for customers as it is easier to get around. The open-plan counters make it far easier for staff and customers to have conversation, without needing to raise voices. For our staff we have created a restroom for them to relax during breaks.”
Post Office field change advisor Jane Jenkins said: “This modernisation of the Post Office is part of a major investment programme, the largest in the history of the Post Office. The investment marks a commitment to no more branch closure programmes. We are making it easier for customers to get their cash, send and collect their mail and do their banking because we know how important these services are to local residents.
“The new operators also decided to refurbish the whole store at the same time and customers will see big changes as soon as they walk through the door.”