Charity sets up telephone helpline

Published on: 04 Feb 2015

IT’S all very well having an online information and signposting service - but I don’t have a computer and I haven’t a clue about the internet.

That’s not an uncommon comment made to the organisation Well Aware, which has a website giving details of health and wellbeing groups, organisations and activities in Bath, Bristol, South Gloucestershire and North Somerset.

So the charity wants people to know that it also has a telephone helpline, where you can find out about health and social care services by talking to an actual human being.

Manager Carmen Armaiz said: “At Well Aware we want to enable people to get the information they need for themselves, their families or the person they care for. That’s why we have a freephone telephone line - 0808 808 5252 - during weekday office hours for people who prefer to talk to us. Calls are answered by one of Well Aware’s small team based at the Vassall Centre in Fishponds, Bristol. When you phone, all you have to do is tell us what you’re looking for and we’ll look up the information for you and tell you on the phone, by email or print it out and put it in the post. It’s as simple as that.”

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