New way to pay fares

July 26 2022

Metro Mayor Dan Norris and First MD Doug Claringbold launch the Tap On, Tap Off system.

 Metro Mayor Dan Norris and First MD Doug Claringbold launch the Tap On, Tap Off system.

ONE aspect of using buses which has become easier is paying the fare.

Operator First West of England and the West of England Combined Authority have teamed up to launch Tap On, Tap Off (TOTO), which allows people to pay for their bus travel using a contactless card or other payment device, such as a smartphone, without having to buy a ticket.

Passengers tap their card or device against the reader when they get on the bus and just before they get off – a system already used in London.

First then works out the correct fare for each journey and ensures customers never pay more than the relevant day ticket each day they travel, no matter how many journeys they make. It also ensures each extra day costs less for people travelling more than once a week.

Customers will not need to know which zone they are in or which ticket to buy and can check what they have been charged online.

First West of England managing director Doug Claringbold said: "With Tap On, Tap Off, customers will have the peace of mind of knowing their costs will be capped, and in boarding more quickly through not having to buy a ticket, everyone who uses the new system will be contributing to faster journeys."

Metro Mayor Dan Norris said: "If it’s good enough for the capital, then it’s the very least that we should expect here in our region."